Question 1

When will my order be shipped?

Accepted Answer

Standard products are shipped within 3-5 business days. The production time for personalized "design your own" products is 8-10 business days, after which they will be shipped. These times may vary during peak campaign periods (e.g., holidays, New Year's) and in cases of force majeure. You will be notified via email of any potential delays.

Question 2

Is there a shipping fee? Which shipping company do you work with?

Accepted Answer

The shipping fee on our site is 110 TL. However, shipping is free for orders of 1700 TRY or more. Our contracted shipping company is HepsiJET.

Question 3

How can I track my order?

Accepted Answer

When your order is shipped, we will send you an email containing the tracking number. With this number, you can track the status of your order in real-time on the shipping company's website. If you are a member of our site, you can also see the current status in the "My Account" -> "My Orders" section.

Question 4

Can I change the delivery address for my order?

Accepted Answer

If your order is still in the "Preparing" stage, you can contact us quickly at info@vornd.com for an address change. Unfortunately, once your order's status has changed to "Shipped," we cannot change the address. However, some shipping companies may allow for a branch pick-up change or redirection upon the recipient's request through their own customer service. For this possibility, you may need to contact the shipping company directly using your tracking information.

FAQ

Sıkça Sorulan Sorular

When will my order be shipped?

Is there a shipping fee? Which shipping company do you work with?

How can I track my order?

Can I change the delivery address for my order?